COVID-19 Updates and FAQs

In light of the recent announcements by the Federal Government regarding COVID-19 in relation to events of more than 500 people, the Audiology Australia 2020 Conference will be postponed. We are currently examining potential dates and further information will be available as soon as possible.

We would like to thank you for your professionalism and patience as we’ve worked through a range of factors related to member services and operations to ensure we can best support you as you care for your clients and patients.

The health and safety of our members, their families and clients is paramount and we are currently following the advice of state and federal health departments and are monitoring the situation for new developments daily and making operational decisions in accordance with that information.

We have prepared this series of FAQs to provide you with accurate information regarding the postponement of the AudA 2020 Conference.

These FAQs will be updated as information becomes available. We encourage you to check regularly.

I was planning to meet my CPD requirements via attending the conference, what options are available to me?

With COVID-19 impacting on members’ abilities to be able to engage in CPD activities, we have determined that all Audiology Australia Accredited Audiologist Members will be granted a 5-point reduction under the hardship allowance for the current cycle. This means you now need to achieve 15 points by 30 June 2020, instead of 20 points. These 15 points can be achieved in any category (or categories) without restriction.
If you have confirmed a previous arrangement for a greater point reduction based on hardship or personal circumstances such as maternity leave, those arrangements will stand.

We understand that for many members registered for the Conference, there was an expectation that you would be able to get all of your CPD points by attending the event. To ensure that you are still able to meet your CPD obligations, members who have registered for the conference (or who register for the conference before 30 June) will be granted free* access to Audiology Australia’s library of webinar and webcast recordings until 30 June 2020. Conference registrants will receive further details and information regarding access in the coming days.

*Free access is provided to delegates who register for and attend the postponed event. If your registration is cancelled prior to the conference, each online learning activity you have completed will be charged for at the standard member rate.

How do I register to attend the postponed Conference?

At this stage, all registered delegates will remain registered for the conference unless a refund is requested. Once the new conference dates are confirmed, all registered delegates will be sent a link to a form to confirm if they would like to remain registered or receive a refund. If you are not yet registered but would like to attend on the postponed dates once announced, please register via the conference website. All delegates registered prior to June 30 will receive free* access to the Audiology Australia online learning resources until 30 June 2020.

*Free access is provided to delegates who register for and attend the postponed event. If your registration is cancelled prior to the conference, each online learning activity you have completed will be charged for at the standard member rate.

Am I eligible for a refund?

If you are unable to attend the postponed conference, you may request a full refund of your registration fees by emailing If you would like to attend the postponed conference, please wait until the new dates have been announced and further details regarding confirming your attendance have been sent. If you are unable to attend on the new dates, you may still request a full refund following the announcement.

How long will it take to receive my refund?

We are working to process requested refunds as quickly as possible however your patience is appreciated whilst we navigate the challenges of doing this on such a large scale. Refunds will be processed within 4-6 weeks.

Will I receive a refund on my accommodation?

If you booked accommodation via the conference registration form, or directly through the Audiology Australia Events Team, the booking will be automatically cancelled, and any prepayments refunded. If you are still travelling to Perth on the original event dates and require accommodation, please contact the hotel directly to rebook.

Once accommodation options for the new dates are available, delegates will be advised by the AudA Events Team. If you have made your own arrangement for accommodation directly with a hotel, please contact the individual hotel directly to cancel.

Will my insurance cover the cancellation of my airfares to the events?

Flights and insurance are the responsibility of individual attendees. Please check your insurance cover carefully and contact your airline directly. Many insurers have exemptions for infectious diseases and pandemics, but the policies are different for each insurer.

I was presenting at AudA 2020, will I have the opportunity to present at the postponed Conference later this year?

All presenters will be offered the chance to present at the postponed conference. Further information will be sent to you from the Audiology Australia Events Team.

Can’t find the answer to your query here?

If you can’t find the answer to your query in any of these FAQs then please email us at